At Bardot Store, we believe that exceptional fashion should fit perfectly and reflect your personal style. While we strive to provide detailed product descriptions and sizing guidance, we understand that sometimes an exchange or return is necessary. Our returns policy reflects the same sophistication and customer-centric approach that defines our collections of Leather pieces, Shirt Dresses, and essential wardrobe staples.

RETURN & EXCHANGE POLICY OVERVIEW

Return Window: 15 days from the date of delivery

Condition: Items must be unworn, unwashed, and in original condition with tags attached

Return Shipping: Customer responsible for return shipping costs

Refund Method: Original payment method

Processing Time: 5-7 business days after we receive your return

HOW TO INITIATE A RETURN OR EXCHANGE

Step 1: Submit Your Return Request

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Bardot Store Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Name: [Your Full Name] Email: [Your Email Address] Item(s) to Return/Exchange: [Product Name, Size, Color] Reason for Return/Exchange: [Please provide details] Please provide instructions on how to proceed with my request. Thank you, [Your Name]

Step 2: Wait for Authorization

Our customer-centric team will review your request and respond within 1-2 business days with:

  • Return authorization
  • Shipping instructions
  • Return address

Step 3: Package and Ship Your Return

Please ensure:

  • Items are in original condition with tags attached
  • Original packaging is included when possible
  • Include a copy of your order confirmation or return form
  • Ship to the address provided in your authorization email

Step 4: Refund or Exchange Processing

Once we receive and inspect your returned items:

  • Refunds: Processed within 5-7 business days to your original payment method
  • Exchanges: Shipped within 3-5 business days of receiving your return

SPECIAL CONSIDERATIONS

Final Sale Items

To maintain the quality and integrity of our most exclusive pieces, the following items are considered final sale and cannot be returned or exchanged:

  • Leather pieces from our Black leather collection due to their specialized materials and craftsmanship
  • Items marked as “Final Sale” or “Clearance”

International Returns

As a global retailer serving customers worldwide (excluding Asia and select remote areas), please note:

  • International customers are responsible for any customs duties or return shipping costs
  • Refunds will be issued in USD
  • Original shipping fees are non-refundable

REFUND TIMELINE AND METHOD

Once we receive your return, please allow:

  • 5-7 business days for processing and inspection
  • Additional 3-10 business days for the refund to appear in your account, depending on your financial institution

Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Store credit is available upon request for faster processing.

EXCHANGES

We’re happy to exchange items for a different size or color, subject to availability. If your preferred exchange item is not available, we will issue a refund to your original payment method.

Note: Due to the personalized nature of our fashion collections, we cannot exchange items for completely different products.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect item, please contact us within 7 days of delivery at [email protected]. We will cover return shipping costs and expedite your replacement or refund.

QUESTIONS?

Our customer-centric team is dedicated to ensuring your satisfaction with every Bardot Store purchase. Please don’t hesitate to contact us:

📧 Email: [email protected]

📍 Mail: Bardot Store, 385 Tulare Ave, Fresno, US 93702

Thank you for choosing Bardot Store. We appreciate the opportunity to help you build a wardrobe that reflects your unique style.